Returns and exchanges

Our Commitment

At Rylax Clothing, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange process to ensure your shopping experience remains enjoyable.

Return and Exchange Period

You may return or exchange unworn, unwashed, and undamaged items within 30 days of the delivery date. Items must be in their original condition with all tags attached.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items marked as "Final Sale" or "Non-Returnable"

  • Gift cards

  • Personalized or custom-made items

Return Process

  1. Initiate a Return: Contact our customer service team at [customer service email] to request a return authorization. Please provide your order number and the reason for the return.

  2. Prepare the Package: Place the item(s) in their original packaging, including all accessories and documentation.

  3. Shipping: Ship the package to the return address provided by our customer service team. We recommend using a trackable shipping method to ensure your return is received.

Exchange Process

To exchange an item for a different size or color:

  1. Contact Us: Reach out to our customer service team at [customer service email] to request an exchange authorization. Provide your order number and details of the item you wish to exchange.

  2. Availability Check: We will confirm the availability of the desired item and provide instructions for returning the original item.

  3. Ship the Original Item: Follow the return process outlined above to send back the item.

  4. Receive the New Item: Once we receive and inspect the returned item, we will ship the replacement to you at no additional cost.

Refunds

Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within 7-10 business days. Please note that original shipping charges are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [customer service email] with your order number and a description of the issue. We will arrange for a replacement or refund as appropriate.

International Returns

For international orders, customers are responsible for return shipping costs, including any customs duties or taxes. Please contact our customer service team for further instructions.

Contact Us

If you have any questions or need assistance with your return or exchange, please contact our customer service team at:

Email: rylaxclothing@gmail.com